General
These terms apply to your use of the E-PUZZLES website and related informational content published by Billie Jennsen Instruments. This website is intended to present the collection, product information, mission briefings, guides, downloads, and brand material.
The website does not process orders, payments, or direct checkout. Any purchase of E-PUZZLES is made through third-party retailers, marketplaces, or resellers, and those purchases are governed by the terms, policies, and customer service procedures of the relevant seller.
Product information
We aim to keep product descriptions, visuals, specifications, pricing references, availability notes, and downloadable materials as accurate and current as possible. However, product details may evolve over time, and we do not guarantee that all information on the website is always complete, current, or error-free.
Visuals shown on the website, including renders, mission graphics, packaging previews, or photography, are provided for presentation purposes. Final retail packaging, printed materials, colors, and bundled contents may vary slightly depending on production batch, region, or retailer.
Retailers and external platforms
This website may link to Amazon, retailers, distributors, guides, downloads, or other external services. Those websites operate independently from Billie Jennsen Instruments, and we are not responsible for their content, pricing, stock status, payment flow, shipping terms, return handling, privacy practices, or service quality.
If you buy a product through a reseller or marketplace, questions regarding payment, shipping, order status, cancellations, returns, exchanges, defects, or refunds should be directed to the seller from whom the purchase was made.
Support and product issues
Where support contact details are provided on this website, they are intended for product-related questions, documentation, or general guidance. Availability of support, replacement, warranty handling, or troubleshooting may depend on where the product was purchased and on the applicable consumer rules in the relevant country or sales channel.
We may request proof of purchase, photos, videos, batch information, or other reasonable details in order to understand a reported issue.
Intellectual property
All content on this website, including product names, branding, text, graphics, layouts, PCB visuals, mission briefings, icons, downloads, and other creative material, is owned by Billie Jennsen Instruments or used with permission and is protected by applicable intellectual property laws.
You may view, download, and print material from the website only for personal, non-commercial reference in connection with the E-PUZZLES products. You may not reproduce, modify, republish, distribute, sell, sublicense, or commercially exploit any part of the website content without prior written permission.
Acceptable use
You agree not to misuse the website, attempt unauthorized access, interfere with its operation, introduce malicious code, scrape content in a harmful or abusive way, or use the website in a manner that could damage the brand, the website, or other users.
Downloads and technical material
Any guides, PDFs, instructions, or downloadable files are provided as a convenience. It is your responsibility to ensure that any downloaded material is suitable for your device, workflow, or intended use. We do not guarantee that downloadable content will be uninterrupted, error-free, or compatible with every software or hardware environment.
Disclaimer
The website and its content are provided on an “as available” and “as is” basis. To the maximum extent permitted by law, Billie Jennsen Instruments disclaims warranties of any kind in relation to the website itself, including implied warranties of availability, accuracy, non-infringement, merchantability, or fitness for a particular purpose.
Limitation of liability
To the maximum extent permitted by law, Billie Jennsen Instruments shall not be liable for indirect, incidental, consequential, or special damages arising from your use of, or inability to use, this website or any linked third-party service. Nothing in these terms excludes rights that cannot be limited under applicable consumer law.
Privacy
If personal data is collected through contact, support, newsletter, or other website functions, it will be handled in accordance with the applicable privacy notice and relevant data protection law.
Changes
We may update or revise these terms from time to time. The version published on this website is the version that applies to your use of the website at that time.
Contact
For general questions regarding the E-PUZZLES website or Billie Jennsen Instruments, please use the contact details or support routes made available through the website.